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Terms & Conditions

These Terms & Conditions are a legal agreement between you and Aashora. Please read them carefully. By using aashora.com or placing an order, you agree to them.

1. About us

aashora.com (the “Website”) is owned and operated by Anu Sahani, a sole proprietorship trading as Aashora, based in Mohali, Punjab, India (“Aashora”, “we”, “us”, “our”). “You” means anyone who visits the Website or buys from it. Aashora sells products directly to you; we are the seller of every product on this Website.

2. Who can use this website

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian, who is responsible for the order. We currently deliver within India only.

3. Your account

  • You can buy as a guest or create an account. Please give accurate, current and complete information, including your delivery address and mobile number.
  • You are responsible for keeping your password confidential and for all activity on your account. Tell us at once at support@aashora.com if you suspect unauthorised use.
  • We may suspend or close an account that breaks these terms, gives false information or is used for fraud, after telling you where the law requires it.

4. Our products

  • Aashora sells fashion and artificial (imitation) jewellery. Unless a product page clearly says otherwise, our products are not made of gold, silver, platinum, or precious or semi-precious stones, and are not hallmarked.
  • Materials, finish, size and other details are given on each product page. We take care to describe and photograph every piece accurately, but colours and finishes can look slightly different on different screens, and handcrafted pieces may vary slightly from piece to piece. Such small variations are not defects.
  • Safety: jewellery may contain small parts and is not a toy. Keep it away from young children. If you have a known metal allergy or sensitive skin, check the materials before buying and stop wearing any piece that causes irritation.

5. Prices, GST and offers

  • All prices are in Indian Rupees (₹) and include GST. The total payable, including any shipping charge, is shown at checkout before you pay. There are no hidden charges.
  • Shipping is free on orders of ₹750 or more, and ₹99 on orders below ₹750.
  • Prices, offers and availability can change at any time, but the price that applies to your order is the one shown at checkout when you place it.
  • Pricing errors: if a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund any amount paid in full, after telling you.
  • Offers and promo codes: only one promo code can be used per order. Codes may have a minimum order value, an expiry date, usage limits or category conditions, which are shown with the code. Codes have no cash value, can't be exchanged or combined unless stated, and may be withdrawn if misused.

6. Orders

  • Placing an order is an offer to buy. You'll receive an email with your order number once your order is placed. A contract is formed when your order is confirmed after successful payment.
  • We may decline or cancel an order (and refund any amount paid in full) if a product is unavailable, there is a pricing or description error, we cannot deliver to your address, or the order appears fraudulent or unauthorised. We will always tell you if this happens.
  • To keep stock fair for everyone, you can buy up to 5 of the same piece per order. Orders intended for resale may be declined.

7. Payment

  • Payment is made online at checkout by UPI, debit or credit card, net banking or wallet, processed securely by our RBI-authorised payment partner. Cash on Delivery is not available.
  • Your card, UPI and banking details are entered on our payment partner's secure page. Aashora never sees or stores them.
  • If a payment is not completed within 30 minutes, the order is cancelled automatically and the items are released. If money was deducted for a failed payment, it is returned by your bank or our payment partner, usually within 5–7 working days.
  • Please don't raise a chargeback without contacting us first; we will resolve genuine issues quickly. Fraudulent chargebacks may lead to account closure and recovery action.

8. Shipping and delivery

  • We deliver across India through courier partners. Orders are usually dispatched within 1–3 business days and delivered in about 3–7 business days after dispatch. These times are estimates, not guarantees, and remote areas may take longer.
  • You'll get the courier name and tracking number by email when your order ships, and can track it in My Account.
  • Please check your address and PIN code before ordering. If an order is returned to us because the address was wrong or incomplete, or the parcel was refused or not collected, we will contact you; re-delivery may carry a shipping charge.
  • Ownership and risk in the products pass to you on delivery. Please don't accept a parcel that looks tampered with or damaged; if you do, record it as described in Returns and refunds.

9. Cancellations

  • You can cancel an order at any time before it is dispatched by writing to us with your order number. The full amount paid is refunded to your original payment method.
  • Once dispatched, an order can't be cancelled, but it may be returned as described below.

10. Returns and refunds

  • Change of mind: raise a return request within 72 hours of delivery. All pieces can be returned, including earrings, if they are unused, unworn and in their original packaging with all tags. A flat ₹99 return shipping fee is deducted from the refund, and any shipping charge paid on the original order isn't refunded.
  • Wrong, damaged or defective items: report them within 48 hours of delivery, with photos (an unboxing video helps). We'll send a replacement or refund the complete amount: the product price plus any shipping paid, with nothing deducted.
  • Returned pieces are inspected when they reach us, usually within 2 business days. A return that is used, damaged by the customer, incomplete or outside the time limit may be declined and sent back to you.
  • Approved refunds are processed to the original payment method within 5–7 business days; your bank may take a few more days to show it.
  • Full details are in our Returns & Refunds policy and Shipping & Delivery policy, which form part of these terms.

11. Quality and product care

Every piece is checked before dispatch. Artificial jewellery is made of base metals with plating or finishes that can fade or wear over time with use and exposure to water, sweat, perfume, cosmetics and chemicals. Normal wear and tear, and damage from misuse, accidents or improper storage, are not defects. Care tips: avoid water, perfume and sprays; store each piece separately in a dry pouch or box. Nothing in this section limits your rights under the Consumer Protection Act, 2019.

12. Acceptable use

You agree not to: use the Website for anything unlawful or fraudulent; place false or abusive orders; interfere with the Website's security or working (including hacking, scraping, bots or uploading harmful code); impersonate anyone; or post content that is unlawful, defamatory, obscene, hateful or infringes anyone's rights. We may restrict access for anyone who does, and report it to the authorities where required.

13. Intellectual property

All content on the Website, including the Aashora name and logo, designs, photographs, text and code, belongs to Aashora or its licensors and is protected by Indian copyright and trademark laws. You may view and print pages for personal, non-commercial use. Any other use, copying or reproduction needs our written permission.

14. Privacy and your data

We collect and use personal data only as described in our Privacy Policy, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using the Website you consent to that use. You can ask us to correct or delete your data at support@aashora.com, subject to records we must keep by law.

15. Third-party services

Payments, deliveries, email and website hosting are provided by trusted third parties. Their own terms may also apply. We are not responsible for the content of other websites linked from ours.

16. Limitation of liability

We work hard to keep the Website accurate, secure and available, but it may occasionally contain errors or be unavailable. To the extent permitted by law, Aashora's total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms excludes or limits any liability that cannot be excluded under Indian law, or your rights as a consumer.

17. Indemnity

You agree to compensate Aashora for any loss or claim arising from your breach of these terms, misuse of the Website or violation of any law or third-party rights.

18. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, government action, courier or network disruptions. We will keep you informed and, if an order can't be fulfilled, refund any amount paid.

19. Grievance redressal

If you have a complaint, please write to us first at support@aashora.com. If it isn't resolved, contact our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:

Anu Sahani, Founder · Aashora, Mohali, Punjab, India · support@aashora.com · +91 98739 33091 (Monday to Saturday, 8 AM–8 PM)

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt. You may also contact the National Consumer Helpline: 1915, or consumerhelpline.gov.in.

20. Governing law and disputes

These terms are governed by the laws of India. We'll always try to resolve any dispute amicably first. Subject to your right to approach the consumer commissions under the Consumer Protection Act, 2019, the courts at SAS Nagar (Mohali), Punjab have jurisdiction.

21. General

  • If any part of these terms is found invalid, the rest continues to apply.
  • If we don't enforce a right immediately, we don't give it up.
  • These terms, with our Privacy, Shipping and Returns policies, are the entire agreement between you and Aashora about your use of the Website and your orders.
  • This document is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

22. Changes to these terms

We may update these terms from time to time; the date at the bottom shows the latest version. Changes apply to orders placed after they are published, never to orders already placed.

23. Contact

Aashora (trade name of Anu Sahani, Proprietor) · Mohali, Punjab, India · support@aashora.com · WhatsApp +91 98739 33091

Last updated: 15 October 2026